Patient Success Specialist

Why Oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self. By blending behavioral change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, and France. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.

The Role:

The Patient Success Specialist is a key role within the newly-formed Patient Success team and will have the opportunity to significantly contribute to the economic success of the Oviva Clinic UK (Patient Choice framework).

You will be responsible for engaging with prospective patients and supporting them to gain a referral for our weight-management healthcare services. You will play a crucial role in ensuring prospective patients understand the benefits of our programs by building trust, outlining the service available and eligibility criteria, and guiding them through the enrolment process.

You will:

• Lead Conversion: engage with prospective patients (warm leads) by telephone, email and text message, educating them about Oviva’s services, address concerns, and support them through the referral process;

• Patient Engagement: build rapport and maintain a patient-centred approach, ensuring prospective patients feel supported and confident in their decision to ensure in our services;

• CRM Management: accurately log all interactions, patient details, and outcomes in Salesforce;

• Follow-up: conduct timely and strategic follow-up calls to nurture leads that require more time or information;

• Feedback loop: provide insights and feedback on lead quality and patient engagement strategies to help improve overall team performance.

Key skills:

• Demonstrable experience in sales / telesales, ideally in healthcare, insurance, or a related field

• Proven track record in meeting and exceeding sales and lead conversion targets

• Exceptional verbal an written communication skills, with the ability to quickly build rapport and trust, and the ability to empathise with prospective patients

• Customer-focused, with a passion for providing high-quality services and a drive for improving patient outcomes

• Self-motivated and able to work independently while managing own time effectively

• Experience using Salesforce (or a similar CRM) and comfortable working with digital tools, including Google Suite

• A true team player who is comfortable working collaboratively, driven to work towards a positive work environment and shared team success

What we offer:

• You will have the opportunity to develop and attend clinical supervision sessions and training sessions in order to upskill and develop whilst in role.

• Personal learning & training leave allowance to support your development

• 33 days holiday (including bank holidays), plus Birthday day off & Volunteering leave

• Enhanced Family leave

• Competitive Salary & company pension

• Equipment allowance to support your home working set up

• We embrace flexibility & remote working

• A comprehensive well-being program; including Healthcare Plan & Employee Assistance Program

• The opportunity to make a meaningful impact in revolutionizing healthcare, across the UK and beyond in the high-growth environment
  

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We measure & improve, We build winning teams.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer

Please click ‘Apply’ today and take your next step toward a career with Oviva