CRM Manager

Why Oviva?

To build a healthier future for all! Our mission is to provide the most accessible and effective care to people with weight-related conditions.

By blending behaviour change therapy with our unique technology and an incredible team of passionate employees, we create affordable and accessible app-based healthcare programmes to tackle conditions such as obesity and Type 2 diabetes.

Our proven strategy has made us an award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within healthcare systems, including the NHS, to provide people with the medical care they need. We are expanding rapidly across Europe, including the UK, Switzerland, Germany, and Poland. By joining us, you will be part of an organisation that has treated over 600,000 people to date and continues to scale up.

To support our growth and help take our patient engagement to the next level, we are recruiting a CRM Manager with a passion for innovation, data and making a real impact to join us.

Key Responsibilities

• Automate & Optimise – Design, implement, and refine patient engagement journeys using Salesforce Marketing Cloud, ensuring seamless and effective communication at scale.

• Integrate & Analyse – Work with multiple data sources to create highly personalised campaigns, using SQL and relational databases to refine targeting and effectiveness.

• Collaborate & Innovate – Partner with Product, Engineering, and Growth teams to enhance CRM performance, improve data quality, and integrate insights into our core digital products.

• Measure & Improve – Build dashboards and reports to track, analyse, and optimise CRM and marketing automation strategies, ensuring continuous improvement.

• Stay Ahead – Keep up with new Salesforce Marketing Cloud features, trends, and best practices, sharing insights with the team and identifying opportunities for innovation.

About You

• At least 2 years of experience in CRM and marketing automation, with a proven track record of delivering impactful campaigns.

• Strong data skills - experience working with SQL, Google BigQuery, Google Analytics, and Google Data Studio.

• A strategic mindset - you don’t just run campaigns, you optimise and scale them based on insights.

• Excellent communication & stakeholder management - you can work across teams and bring ideas to life.

• An empathetic, patient-first approach - understanding our users' needs is at the heart of everything we do.

• Big plus if you have hands-on expertise with Salesforce Marketing Cloud.

What We Offer

• The opportunity to make a meaningful impact in revolutionising healthcare

• Exciting and rewarding role in the high-growth environment

• Training and development opportunities, with a personal learning allowance

• Flexible & hybrid working - work in a way that suits you

• Home working allowance to set up your workspace

• Competitive Salary & company pension

• Enhanced Maternity, Paternity & adoption leave

Having a culture that people want to work in is very important to us. We do this by keeping our values at the forefront of everything we do:

              We place our patients first. We empower our teams. We make it happen.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We seek candidates with unique perspectives to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer