Technical Support Engineer

Why Oviva?

To build a healthier future for all! Our mission is to provide the most accessible and effective care to people with weight-related conditions.

By blending behaviour change therapy with our unique technology and an incredible team of passionate employees, we create affordable and accessible app-based healthcare programmes to tackle conditions such as obesity and Type 2 diabetes.

Our proven strategy has made us an award-winning and the largest digital health provider treating diet-related conditions in Europe. We operate within healthcare systems, including the NHS, to provide people with the medical care they need. We are expanding rapidly across Europe, including the UK, Switzerland, Germany, and Poland. By joining us, you will be part of an organisation that has treated over 600,000 people to date and continues to scale up.

To support our growth and help take our patient engagement to the next level, we are recruiting a Technical Support Engineer with a passion for innovation, process improvements and making a real impact to join us.

Key Responsibilities

• Process Optimization: Lead large-scale technical projects and process improvements across Oviva’s operations.

• Device & Security Management: Oversee COPE devices using Datto, ensuring robust security, comprehensive tracking, and optimized allocation.

• Automation Leadership: Streamline employee onboarding and offboarding workflows, automating access rights and account provisioning.

• Technical Support Improvement: Manage and resolve technical support backlog and establish effective escalation paths for OCS/OPM and app-related issues.

• Non-Conformity Management: Own non-conformity submissions, conduct root cause analyses, and execute CAPA assessments.

• Software License Optimization: Ensure cost-effective software license allocation and tracking.

• Audit & Compliance: Contribute to ISO, quality, and cybersecurity audits across Oviva locations.

• Project Management: Take ownership of cross-functional technical projects, ensuring timely delivery and alignment with organizational objectives.

About You

• Tech-Savviness & Resourcefulness: Expertise in MDM tools, security best practices, and problem-solving in technical contexts.

• Process Orientation & Analytical Skills: Demonstrated ability to identify inefficiencies and systematically improve processes ideally in regards to scalable processes in an established tech company.

• Effective Communication: Skilled in translating complex technical concepts into actionable insights for diverse audiences.

• Language skills: Good German skills would be a big plus.

What We Offer

• The opportunity to make a meaningful impact in revolutionising healthcare

• Exciting and rewarding role in the high-growth environment

• Training and development opportunities, with a personal learning allowance

• Flexible & hybrid working - work in a way that suits you

• Home working allowance to set up your workspace

• Competitive Salary & company pension

Having a culture that people want to work in is very important to us. We do this by keeping our values at the forefront of everything we do:

              We place our patients first. We empower our teams. We make it happen.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We seek candidates with unique perspectives to help us build a stronger, more inclusive team.
We're Proud to be a Disability Confident Employer

Ready to make a difference? Join us in transforming digital healthcare. Apply today!